📦 Refund & Return Policy

Thank you for shopping with TNT Organic Food. We care about your satisfaction and aim to make your shopping experience smooth. Please review our return and refund policies below.

⏳ Refund Eligibility Window

Refunds are available within 7 calendar days of purchase. After this period, we will unfortunately be unable to process your refund request.

✅ Refund Requirements

To be eligible for a refund, ensure the following criteria are met:

  • ✔️ Product is defective
  • ✔️ Product is unopened
  • ✔️ Product is in original packaging
  • ✔️ Product is unused
  • ✔️ Product is not damaged

All returned items are inspected before processing. If the item fails to meet these requirements, your refund may be denied.

🚫 Non-Returnable Items

  • ❌ Personalized or custom-made items
  • ❌ Perishable goods or expired items
  • ❌ Items inseparably mixed with others after delivery

💸 Refund Exceptions

Only items purchased at full price are eligible for refund. Sale items are non-refundable, unless required by applicable laws.

❌ Order Cancellation

Orders may be cancelled anytime before shipping. Once your order is dispatched, cancellation is no longer possible.

🧾 Proof of Purchase

To complete your refund, you must provide valid proof of purchase. This includes:

  • 🧾 Receipt
  • 🧾 Purchase Order
  • 🧾 Invoice or transaction confirmation

Refunds will not be issued without proof of purchase.

📬 Return Instructions

Before returning your item, please request a Return Merchandise Authorization (RMA). We do not accept returns without an RMA.

Once authorized, use the pre-paid return label provided to ship your item back. Shipping costs are covered by us.

Ensure products are securely packaged. Damaged or excessively used items may be denied a refund.

🔄 Exchanges

If you need to exchange a product for the same item, contact us. Exchanges are only processed for items that are not damaged or mishandled.

📞 Contact Us

If you have questions about your return or our policy, please contact us: